Privacy Policy
Effective Date: 10/01/2025
Lockport Express Medical (“we,” “our,” or “us”) is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, and protect your information when you visit our website xpressmedical.net, interact with our staff, and receive services, including text message communications.
Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, mailing address, and other information you provide when registering for appointments or contacting us.
Health Information: Limited medical or appointment-related details necessary to schedule, confirm, and follow up on care.
Website Information: Standard website usage data, including IP addresses and cookies, to help improve our services.
How We Use Your Information
We use the information we collect for the following purposes:
To schedule, confirm, and follow up on patient appointments.
To send reminders, updates, or important service information via text message (SMS).
To improve our services and ensure compliance with healthcare regulations.
To respond to inquiries and provide customer support.
Text Messaging & Consent
Lockport Express Medical uses text messaging to help patients manage their care more effectively.
Consent Process:
When patients or account holders have an appointment, our staff will verbally explain that follow-up text messages will be sent (for appointment reminders, confirmations, or related updates). At that time, patients are asked to confirm that they are willing to opt in.Your Rights:
You may opt out of text message communications at any time by replying STOP to any message. Standard message and data rates may apply.We will not send marketing texts without your express written consent.
How We Share Information
We do not sell or rent your personal information. We may share information only as required to:
Comply with legal or regulatory requirements.
Coordinate care with trusted third-party service providers who follow strict data protection standards.
Data Security
We use reasonable safeguards to protect your personal and health information against loss, theft, misuse, and unauthorized access. However, no system is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
Access the information we have about you.
Request corrections to your personal information.
Opt out of non-essential communications.
Website Information & Cookies
When visiting xpressmedical.net, we may collect technical information (such as IP address, browser type, and browsing behavior) to improve site performance. You may disable cookies through your browser settings if preferred.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
Lockport Express Medical
Website: xpressmedical.net
Email: Services@xpressmedical.net
Phone: (815) 588-1111